AFOMA_Marketplace
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Returns & Refund Policy

AFOMA Marketplace hosts independent sellers, each with their own return and refund policies.
Buyers should always review the seller’s policy before completing a purchase.

How Returns Work on AFOMA Marketplace

  • Each seller on AFOMA Marketplace defines their own return, refund, and exchange terms
  • Sellers determine eligibility, return timeframes, and refund methods
  • Responsibility for return shipping is set by the seller
  • Some items may be non-returnable, depending on the seller's policy

Where to Find a Seller's Return Policy

A seller's return policy is always available in the following locations:

  • The seller's shop page, accessible via their shop URL: https://afomamarketplace.com/shop/shop-name.
    Look for the "Store Policies" section on the seller's shop page (bottom section).
  • The individual product page, where the seller's return policy is displayed before purchase.

Buyers are strongly encouraged to review these policies prior to checkout to ensure they understand the seller's terms.

Requesting a Return or Refund

To request a return, cancellation, or refund, buyers should follow the steps below:

1. Review the seller's cancellation and return policy

Before taking any action, review the seller's return and cancellation terms published on the seller's shop page and on the individual product page.

2. Cancel the order if it is still eligible

If the order qualifies for cancellation under the seller's policy (for example, before shipment), registered users can proceed to cancel the order from the Order Details page within their AFOMA Marketplace account, where they can review their order status and available actions.

3. Contact the seller if the product is received and is defective or not as described

If the product has already been delivered and arrives defective, damaged, or significantly different from the description, buyers should contact the seller directly using the "Chat with Seller" feature available on the product page or within their order details.

4. AFOMA Marketplace support intervention (when applicable)

If a buyer is unable to resolve the issue directly with the seller, AFOMA Marketplace may intercede to support communication and help facilitate a resolution, in line with the seller's published return policy. Final decisions regarding refunds or replacements remain subject to the seller's stated return and refund terms.

For general questions about orders, seller communication, or how returns work on AFOMA Marketplace, you can contact us at: [email protected]. While AFOMA Marketplace does not set return policies, our team may assist with communication support between buyers and sellers when needed.